Sometime we know just enough to be dangerous...

A potential new client came in today for a consultation, and having talked with her on the phone previously, I knew she would require special attention. I booked out a full hour for her instead of my usual 1/2 hour because she had some complicated issues.

When she arrived and removed her hat, I immediately felt the anger and frustration levels in my body elevate. My frustration was not directed at her, but at the fact that it only took a quick look to know that this woman had been scammed big time. As she told me her story I realized that she thought she knew some things about hair replacement that were actually just the result of unscrupulous people who want to tell every client "Yes, we can do whatever you ask," then do whatever they want, just to collect the money.

In this poor woman's case her extensions were so bad that she had to cover them with a hat because if the wind blew at all, the tape attachments would show. In addition, the methods used to attach to the top of her head were not appropriate for that area and could cause further hair loss.

At first I am certain it looked as if I was angry with the client, but the truth is it is the responsibility of the professional to let the client know what can be done safely, and what can not be done safely.
Since there are currently no license requirements for hair extensions, many people just start doing them and have no idea how much damage can be done if they are improperly installed or monitored.
I had to tell this woman that if I were to take her on, no one but myself can perform the services she needs, and that she would have to follow my explicit instructions for care. She would have to sign a "contract" and be sure to let me know if any issues came up ASAP.

I do not believe in contracts that state that the client is not free to seek another professional if they are not happy with me, but unfortunately because many clients do not understand how dangerous chemicals and hair replacements can be, if applied in a sloppy manner, I do feel it is necessary to all we can to see that the client is protected because sometimes they know just enough to be dangerous!

And keep in mind, a cheap job is just that. Price is not the only thing one must consider when getting hair extensions.

Chris for Hair
Her Secret